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Waboba Privacy Policy

Waboba is dedicated to protecting your privacy. This Privacy Policy explains how Waboba collects and uses your personal data. It also describes your rights towards us and how to exercise them. You may always reach out to us on matters of privacy and data protection by sending an email to info@waboba.com.

By using Waboba's services, you accept our Privacy Policy and our processing of your personal data. You also agree to Waboba's use of electronic communication channels to send you information. It is important that you read and understand our Privacy Policy before using our services.

In order to provide our services, such as our payment methods and our customer portal, we need to process your personal data, as described below. We do this with the utmost consideration.

This online privacy policy applies only to information collected through our website and not to information collected offline.


What information do we collect?

  • Information you give us. You may directly or indirectly give us information about yourself in a variety of ways, such as when you place an order on a merchant’s site, choose to pay with one of Waboba's payment methods, contact us, use our customer portal or any other Waboba service where you submit personal data. This may be:

    • Personal and contact information – name, date of birth, national identification number, title, billing and shipping address, email address, mobile phone number, etc.
    • Payment information – credit and debit card data (card number, validity date, and CVV code), invoice information, bank account number, etc.
    • email - The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • Information we collect about you. When you use our services (such as when you place an order on a merchant’s site, choose to pay with one of Waboba's payment methods or use our customer portal), we may collect the following information:

    • Personal and contact information – name, date of birth, national identification number, title, billing and shipping address, email address, mobile phone number, etc.
    • Information on goods/services – details about the items you purchase.
    • Information about interaction between you and Waboba – how you use our services, including page response times, download errors, entry and exit methods, as well as delivery notices when we contact you.
    • Device information – e.g. the IP address, language settings, browser settings, time zone settings, operating system and platform and screen resolution.
    • Geographical information – your geographical location.

The information you give us, as well as the information on goods/services and your financial information, is generally required to enter into a contractual relationship with us, while the other information we collect is generally necessary to pursue other purposes, as explained below.

NOTE

We do not collect your national identification number or financial information – your income, potential credit commitments, negative payment remarks.

Even though we need your payment info when placing order online, we dont store them in our systems - we just send them to our payment gateway service provider.

What do we do with your information?

Provide, operate and improve our services.

  • To personalize your experience - your information helps us to better respond to your individual needs
  • To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.4. To administer a contest, promotion, survey or other site feature5. To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Waboba processes personal data for the following purposes and based on the following legal bases:

Purpose of the processing Legal basis for the processing Automated decision
To confirm your identity and verify your personal and contact details. Fulfil our contractual obligations towards you Yes
To administer your payment and the customer relationship, i.e. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. Fulfil our contractual obligations towards you Yes
To assess which payment options to offer you, for example by carrying out internal and external credit assessments. Fulfil our contractual obligations towards you and comply with applicable laws Yes
For customer analysis, to administer Waboba's services, and for internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes. Fulfil our contractual obligations towards you and pursue legitimate interests Yes
To ensure that content is presented in the most effective manner for you and for your device. Fulfil our contractual obligations towards you Yes
To prevent misuse of Waboba's services as part of our efforts to keep our services safe and secure. Fulfil our contractual obligations towards you and comply with applicable laws Yes
To carry out risk analysis, fraud prevention and risk management. Comply with applicable laws and pursue legitimate interests Yes
To improve our services and for general business development purposes, such as improving credit risk models in order to e.g. minimize fraud, develop new products and features and explore new business opportunities. Pursue legitimate interests No
To comply with applicable laws, such as anti-money laundering and book keeping laws and regulatory capital adequacy requirements. Comply with applicable laws No

Communicate with you.

may also use your data to communicate relevant information regarding used or similar services and to conduct customer satisfaction surveys regarding our services (e.g. after you have contacted Waboba's customer service) via electronic communication channels and by phone.

Cooikies & similar technologies

We use cookies and similar technologies to improve your experience with us. We use cookies on our websites and in our services, such as the customer portal and our checkout and payment method solutions.

The cookies we use typically enhance our services towards you. Some of our services actually need cookies to work, others simply make our services all the more smoooth for you. In general, we categorise our cookies and their usage as follows:

  • Core functionality cookies are absolutely necessary to offer our basic services, for example to use our payment methods or our customer portal. Our services would not work without these cookies.
  • Optimisation cookies provide high-level analytical information on your use of our services. They permit us to continuously refine our products and as such are also necessary. Our products would not be as smoooth without these cookies.
  • Preference cookies which allow us to store preferences, such as your language of choice or whether to pre-fill your data or not. Without these types of cookies, we would not be able to personalize our services according to your preferences. These cookies are necessary, as making your experience with us as smoooth as possible is a core part of our service.
  • Security related cookies keep our services and your data safe and secure, such as by helping us detect fraud and guarding your data. Since this is an essential aspect of our services, these cookies are necessary.

How do we protect your personal data

We work hard to protect Waboba and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt many of our services using SSL. SSL encrypts the connection between your computer and Waboba. This helps prevent others, like Internet cafes, Internet Service Providers, and Wi-Fi hotspots, from seeing your search results page and login information.
  • We restrict access to personal information to Waboba employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
  • We review our information collection, storage and processing practices to guard against unauthorized access to systems.

We will not sell your personal details to third parties unless we have your permission to do so.

As Waboba is committed to always protecting your data, Waboba will take all reasonable legal, technical, and organisational measures to ensure that your data is treated securely.

How long do we keep your personal data?

We keep your data only as long as necessary to fulfil our contractual obligations towards you and as required by statutory retention periods. Where we keep your data for purposes beyond those of our contractual obligations, such as for anti-money laundering, book keeping and regulatory capital adequacy requirements, we keep the data only as long as necessary and/or mandated by law for the respective purpose.

Your rights to access, rectification and erasure

  • Right to access your data. You may request a transcript of records if you would like to know and verify the information we have on you. The transcript of records may be requested free of charge.
  • Right to rectification. You have the right to correct inaccurate or incomplete information about yourself.
  • Right to erasure (“right to be forgotten”). You have the right to request the deletion of your personal data insofar as this personal data is no longer necessary for the purpose it was collected. However, as a financial institution, certain legal obligations prevent us from immediately deleting parts of your data. These obligations derive from accounting and tax laws, banking and anti-money laundering laws, but also consumer rights laws. What we will do is block the data that we must keep from being used for any other purposes than meeting such legal requirements.

Third Party Content

Occasionally, at our discretion, we may include or offer third party products or services on our website, like Facebook, Instagram. These third party sites have separate and independent privacy policies.

We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Contact us

If there are any questions regarding this privacy policy you may contact us: info@waboba.com

This Cookie Statement was last updated on Oct 30, 2017.

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